Now I'm aware to many of you this level of activity might not be visible.
Not only that but as I accept my inevitable journey into middle age, and as a result I find myself agreeing with Rob England on more and more topics, I also find myself wondering how much we are actually achieving.
Perhaps I'm simply too old and cynical to be a revolutionary.
Yeah, B******ks to that. There is a reason I was one of the first people to suggest Punk ITSM as a movement.
But I do feel that we need a healthy dose of realism about where we are and where we are going.
So here follows my state of the ITSM address for 2014.
Twenty years ago people sat down to address a key issue. That was that operational IT didn't benefit from the sexy frameworks and methodologies available to developers. So ITIL was created from the spare rib of a somnambulist business analyst.
It is easy to presume that ITIL was created out of thin air. It wasn't. There were people who had been running very effective, well controlled data centres who realised that operational IT had three basic challenges:
- Being relevant to the business
- Responding to changing business requirements
- Not forgetting the requirement to operate a controlled environment.
We need to be clear that BYOD. wearable IT, the cloud and big data do not alter any of these fundamentals.
The future doesn't lie in a presentation delivered by a glasshole What they have to say can be truly interesting, insightful and intelligent, but it doesn't alter the basic issues we have to deal with.
IT exists to serve the business.
The business thinks we fail to support them.
That is the issue.