Sunday, 7 December 2014

The 2014 Retrospective


2014. What a year. My absence of blog posts betokens just how crazily busy it has been and how quickly events have unfolded. So it is time to catch my breath and catch up with what I think have been some of the key developments before coming up with my predictions for 2015 and reviewing the ones I made for 2014.

I think I've broken most of my personal records for travel this year. I managed to visit twelve countries and to present key notes on three continents.  Compared to Kaimar Karu of course I am just an amateur at this travel business.

What it has highlighted for me is how mature the ITSM market is becoming in India, Australasia and Scandinavia, and how complacent Europe and the USA have become.

The think tank on multi-vendor management   that I was privileged to be part of at  Pink 14 showed how powerful the ITSM community can be when it  mobilizes the range of knowledge and experience that it possesses. Yet the audience still seemed to struggle to grasp the message that the outsourcing and commoditisation of IT services is the norm for large enterprises outside of the USA. Not only that but I detected a distinct vibe that technology is still seen by IT departments as an end in itself,

In the UK, in contrast, I'm seeing CXOs focusing exclusively on the value technology can deliver to the business, but I'm not seeing the majority of the UK ITSM community grasp the implications of that. I'm still appalled and shocked at how many times I've interviewed candidates for senior roles this year who have answered questions with "Because ITIL says so."

We've seen, the beginning of big changes at itSMF UK but I think 2015 is going to be a make or break year for them, and, indeed, for the UK ITSM conference and exhibition market in general.

It has been interesting to see AXELOS develop this year, and indeed, to be part of some of those developments. To some degree I can say the same of the ISO standards world, which seems finally to be waking up to multi-vendor models and the value of governance. On the othe rhand I get the impression that for many of us COBIT is appearing increasingly attractive.

And then there is DevOps, or even, and I believe correctly, BizDevOps.

I can't talk about DevOps without talking about my trip with Stuart Rance to the itSMF Australia conference this year.

What a great experience it was. Not only was it great to meet up yet again with Karen Ferris, Breed Barrett, April Allen and Kathryn Howard, but also to meet  Kathryn Heaton, Bradley Busch, Claire Brereton, Michael Billimoria and others, including Steve, the koala, seen here with Stuart Rance

Away from the conference I got to spend a lot of time with CIOs and the big message I got was how mainstream both Lean and DevOPs have become in this geography, and how keen they are to embrace SIAM.That has to be balanced against how simple the business models they are operating within seemed compared to the complexity in Europe.

The DevOps debate I took part in at LeadIT was a fascinating and fun experience. If you thought it was good being in the audience, and the feedback we got suggests it was, then being in the behind the scenes preparation workshops was something else. What would you expect with the likes of Kaz Ferris, Malcolm Fry, Rob Stroud and Rob England involved?

Another great experience this year was the itSMF India conference. Suresh has made a massive impact on itSMF India, and on everyone he has met this year as those who ran into him at SITS and the itSMF UK conference can probably testify. Personally it was also very satisfying to see TCS getting actively involved as gold sponsors.

A final high for me was the meeting Stuart, Barclay and myself had with the newly fledged IT4IT community.  Again this is something I'm immensely pleased that TCS is supporting.

So what will 2015 bring, and what of SIAM in 2014?

Watch this space.

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